Resending request and response

  • Profile Image
    Nancy Rosenberg 
    Asked on December 29, 2020 at 12:54 PM

    Answered by Nik_M 

    Hi Nancy, 

    I'm sorry to hear that your business was burned down. 

    I was able to find the account Bigtopliquors, which has a Silver monthly subscription. Unfortunately, we can only refund the latest three payments, as Jotform is a subscription service and that is the limit of the payment processor.

    However, please note that a refund request must be made from the account email address, which is bi*********rs@g***l.com

    Considering that this thread is private, you will need to open a new one using that email address, so that we can process a refund.

  • Profile Image
    Welvin
    Answered on December 29, 2020 at 03:23 PM

    Hello Nancy,

    I have canceled the subscription and refunded the last three payments. You should receive the refund in 4-10 business days.

    Also, you have more than 60k submissions stored on your account. The downgrade has set the Total Submissions Storage limit of your account to 500. If you need them, you can export them at once in CSV format.

    https://www.jotform.com/help/374-How-to-Export-All-of-Your-Data-at-Once (Make sure to select submissions/file uploads only).

    Thank you.