I am unable to add square payments to my new form

  • p.tomson17
    Asked on December 29, 2020 at 3:04 PM

    I am unable to add square payments to my new form. I had it set up for another form but cannot set it up with this one. 1609272255 5feb8bbf2033c Screenshot 2020 Screenshot 10

  • David JotForm Support Manager
    Replied on December 29, 2020 at 5:25 PM

    Good day, that happens since you have a payment field added on the form already. Please delete it to be able to add a new one:

    1609280667 5febac9b0decf replace Screenshot 10

    Let us know if you have more questions.

  • p.tomson17
    Replied on December 29, 2020 at 7:47 PM

    That is not working on my end. The payment options are still grayed. I just tried to delete it and it got rid of all of my products! How do I get those back?

  • Kenneth JotForm Support
    Replied on December 29, 2020 at 8:59 PM

    Hi there,

    Upon checking the form, it seems that all the products are there and it is successfully integrated with Square.

    Has the issue been resolved?

    Awaiting your response.

    Best.