What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    the email address will not update

    Asked by invertednet on October 14, 2013 at 03:20 PM

    Emails are still being sent to the old email address on file.

  • Profile Image
    JotForm Support

    Answered by ardy0689 on October 14, 2013 at 03:28 PM

    Hello upon checking your account you have many forms. Could you please provide us with the Form URLs involved so we can further investigate into the issue.


    Please be advised that the Test Email Button will only send email tests to your primary email address that was used to register your account. This is only good to test the layout of the email template but not with the intention to test other email addresses.



    In order for you to test different email addresses, you need to click the Preview Button and fill then submit the form manually.


    Please let us know if this has solved your issue. Thanks.