What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
It could be a caching issue related. Please try to logout from your account and clear your browser's cache and log in again. After that try creating a new form and see if this problem is still there.
I also cleared the form's caches from end. Please let us know if this problem has not been solved with the above suggestion so we can further investigate on it. Thanks