Random Value Generator: Missing customer ID codes

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    Asked on December 29, 2020 at 07:13 PM

    Hi this is Benny.

    we have used this Jotform for a long time.

    and my customer ID codes have been accumulated for a long time.

    but I can't show the code No now...

    Although the code number has recently been revised to show, it should be able to check the code number so far.

    please check it please. and Please reply as soon as possible.

    my Jotform ID is smarthealthcare.sydney@gmail.com

    Send me your reply to info.shc2020@gmail.com

    Thank you

  • Profile Image
    Answered on December 29, 2020 at 08:42 PM

    Hi SmartHealthcare, thank you for reaching us.

    To clarify further, are you referring to the following form: 63037447434860?

    Upon investigation, the submission with missing IDs did not have a random IDs assigned to them. It may due to failure to generate random values to assign each customer. Therefore, we may be unable to recover it. Did you previously use Random Value Generator?