Forms being processed multiple times.

  • BathurstRSL
    Asked on December 29, 2020 at 8:27 PM

    Hi,

    We are having issues with forms (and payment) being processed multiple times. Can you take a look to see why this would be happening? I have included the latest person this has happened to.


    Kind Regards,

    Janneke van der Sterren


    Jotform Thread 2791887 Screenshot
  • Vick_W Jotform Support
    Replied on December 29, 2020 at 9:13 PM

    Hi Jannake,

    I've checked our mailing records and it looks like both submissions have different timings.

    Submission ID: 4850423082122495017

    1609294125 5febe12d33e61 Screenshot 10

    Submissions ID: 4850423082122495017

    1609294187 5febe16b7e0c3 Screenshot 21

    It seems your form is getting resubmitted due to which it got duplicated.

    Please try any one of the following methods to avoid resubmitting your form by the same user.

    To add a Captcha field in your form please follow the guide below.

    https://www.jotform.com/help/205-How-to-Add-a-Captcha-Field

    You can set unique submissions as shown on the link below.

    https://www.jotform.com/help/64-How-to-Set-Unique-Submissions-on-a-Form

    Lastly, you can set form limits based on questions.

    https://www.jotform.com/help/223-How-to-set-Form-Limits-Based-on-a-Unique-Question

    If you need further assistance please let us know.

    Looking forward to your response.

    Thanks.