We are not getting most of our notifications again.

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    resumeform
    Asked on October 14, 2013 at 05:56 PM

    We are not getting most of our notifications again.

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    Cesar
    Answered on October 14, 2013 at 06:35 PM

    Hello, I was unable to find the email on Form ID: 21115044086140 on the bounce list. Also looking at the emails logs.The last emails sent through that form have been successful.

    Last Email Log:

    Current Server: /var/log/jotform/amazonSES.log:[14/Oct/2013:17:10:52 -0400] 21115044086140 AmazonSES Sent email to contact@icapitalmarketing.com - MessageID:00000141b8cea4f7-a10686da-7933-427c-9447-7b32c5e751a5-000000 - RequestId:1b41a886-3515-11e3-8c15-f5423dce2173

    I would suggest to look on the Junk/Spam folders just to make sure the emails have not started to sort under tht category. In any case I would also recommend to whitelist our domains:

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com

     

    If the issue persists, do let us know. Thank you.

     

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