What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    We are not getting most of our notifications again.

    Asked by resumeform on October 14, 2013 at 05:56 PM

    We are not getting most of our notifications again.

  • Profile Image

    Answered by Cesar on October 14, 2013 at 06:35 PM

    Hello, I was unable to find the email on Form ID: 21115044086140 on the bounce list. Also looking at the emails logs.The last emails sent through that form have been successful.

    Last Email Log:

    Current Server: /var/log/jotform/amazonSES.log:[14/Oct/2013:17:10:52 -0400] 21115044086140 AmazonSES Sent email to contact@icapitalmarketing.com - MessageID:00000141b8cea4f7-a10686da-7933-427c-9447-7b32c5e751a5-000000 - RequestId:1b41a886-3515-11e3-8c15-f5423dce2173

    I would suggest to look on the Junk/Spam folders just to make sure the emails have not started to sort under tht category. In any case I would also recommend to whitelist our domains:

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com

     

    If the issue persists, do let us know. Thank you.

     

    Related Articles:

    How to prevent emails form not being received