How do I switch to a different payment gateway?

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    meex
    Asked on December 30, 2020 at 09:15 AM

    Still need some help on a form.

    I have the form where people can donate if they want to download a song, but the last representative used an offline payment method. Is there a way to use an online payment gateway to achieve the same thing?



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    roneet
    Answered on December 30, 2020 at 09:39 AM

    You can switch to a different payment gateway this way:

    1609338980_5fec906410e55_

    If you want to replace the Purchase order in the same form then you must take a backup of the submissions as switching to the payment gateway will delete the existing submissions.

    Let us know if you have further questions.

    Thanks.

  • Profile Image
    meex
    Answered on December 30, 2020 at 05:07 PM

    Great that worked just fine.

    Now I am having an issue with the link that is provided in the email. It just opens a new tab but doesn't start the download.

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    roneet
    Answered on December 30, 2020 at 07:59 PM

    I tried downloading the link and it downloaded successfully:

    1609376239_5fed21ef1292a_

    Were you logged in to your Jotform account?

    Could you please login to your account and then try to download the files.

    This is due to the privacy settings enabled in your account that you cannot download fiels without being logged in to your account:

    https://www.jotform.com/help/673-how-to-unrequire-log-in-to-view-uploaded-files

    Thanks.

  • Profile Image
    meex
    Answered on December 30, 2020 at 08:38 PM

    No, it was from a few tests we ran. Using Gmail it worked just fine but in Thunderbird, Yahoo, and Outlook, it would only work if you right-clicked or opened in a new tab.

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    roneet
    Answered on December 30, 2020 at 09:44 PM

    We recommend you to check the settings for the attachments in those email clients where it only works when you right-click on the attachment.

    Let us know if you have further questions.

    Thanks.