Creating a report just keeps on loading and shows a blank screen

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    Asked on December 30, 2020 at 10:33 AM

    Hi _ Are you having trouble with your servers? i am trying to print a submission report for an archived class and It keeps loading or displays a blank screen.

    An I doing something incorrectly or is there a problem on your end?

    thank you

    Denise Ricciotti

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    Answered on December 30, 2020 at 11:55 AM

    Hello Denise - I was able to replicate the issue when creating reports on my test form.

    We are currently experiencing slowdowns on our servers. We have notified our backend team regarding this, so rest assured that as soon as we received an update, we'll keep you apprised here.

    Meantime, you may try reloading the page as it seems to work on my end.

    Apologies for this inconvenience.

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    Answered on December 30, 2020 at 03:52 PM

    Hi again Denise - We were advised that the issue is now fixed. Could you please try again now on your end?

    Let us know if it still persists so we could take a look.