Unable to click upload button if the upload field is REQUIRED

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    Asked on December 30, 2020 at 10:34 AM

    Hi Jotform team,

    We've had a few reports of people not being able to upload photos to our forms. We've been able to reproduce this issue on desktop and mobile and it seems like the issue is only occurring when the photo upload is a required question in our form. We're able to upload images when we drag and drop, but the upload button is not working when the image upload field is a required field.

    Please let me know if this is a known issue and if there's anything we can do to get around it.


  • Profile Image
    Answered on December 30, 2020 at 11:20 AM

    Hello Erin - I tried replicating the issue on my end but to no avail. As you can see here, I was able to click the upload button and/or drag and drop a file to the required upload field:

    1609344949_5feca7b590853_Peek 2020-12-31

    I tried clearing your form caches in hopes that it'll resolve it. Could you please try again now?

    If it still persists, please grab a screenshot of the browser's console report then post it on your next reply. Here's a guide on how-to-get-a-console-report-from-most-common-browsers.

    While here's a guide on how-to-post-screenshots-to-our-support-forum.