What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    All emails from your site go to the "junk" folder?

    Asked by easydriverlog on May 28, 2011 at 04:31 PM

    I have set up a simple form to send a url to my customers when they enter their email.

    I can not keep it out of the junk folder. Using windows live.  Is there a way around this?

    Page URL:

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    JotForm Support

    Answered by NeilVicente on May 28, 2011 at 04:57 PM


    Unfortunately, there are unscrupulous individuals who use Jotform in malicious internet activities, that is why our mail servers sometimes get flagged as Spam or Junk in other e-mail providers like Yahoo, Gmail, and in your case, Windows Live Mail.

    As a workaround, you just need to train your Live account to not flag emails coming from our server as Junk.

    To do so:

    1.  Go to your Junk Folder
    2.  Right-click the email that you received from our server
    3.  Choose Not Junk

    This will then move the email to your inbox folder. Any subsequent emails coming from our server will then be sent directly to your inbox.

    Hope this solution helps. Let me know if you have further questions. Thank you for using Jotform.


  • Profile Image

    Answered by easydriverlog on May 28, 2011 at 05:17 PM
    New response receivedThanks Neil,
    I am aware of how to train my email software but am concerned that the mail going to my customers
    will go to junk / spam. This really makes JotForm (a fine WYSIWYG forms IDE) Much less useful. Have you any suggestions
    other than telling our customer to check their "junk" folder for our communication.
    It makes us look junky!
    Kelly - EDL

  • Profile Image
    JotForm Support

    Answered by NeilVicente on May 29, 2011 at 06:04 AM

    Hello Kelly,

    Believe it or not there are top companies whose outgoing mail servers are flagged as "Spam" by some other email providers.

    There is a reason why it is stated in these companies' FAQs, that their customers should check their Spam/Junk mail folders if they do not receive it in their inbox, especially if they are using free web-based email such as Yahoo Mail, Windows Live Mail or Gmail.

    These web-based email providers have the strictest Spam filters as their users are mainly the target of most phishers/hackers/spammers due to one single reason, and that is because they are free.

    I am afraid I cannot give an alternate solution to this. What I advise you to do is to customize your form's Thank You message to include a reminder that says something like "Please check your Spam/Bulk/Junk mail folders if you do not find our email message in your inbox".

    To modify your form's Thank You message:

    1.  Click Setup & Embed
    2.  Click Thank You button
    3.  Choose Thank You message then click Next
    4.  Customize your thank you message to suit your preference
    5.  Save your form

    Hope you find my answers useful. Let me know if there's anything else you'd like to ask. Thank you.