Lost access

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    Phyllis Gray 
    Asked on December 30, 2020 at 01:30 PM

    I purchased a new MacBook and my passkeys didn't transfer. I used up all my login attempts trying to remember. I'm not getting the password reset to my email address. But I would also like to change the email address to this account as well. Any help?


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    Answered on December 30, 2020 at 01:32 PM

    Scratch that! User error on the email for forgotten password reset.

    But I would still love to change the email on file. Will work on that if I can get back in.


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    Answered on December 30, 2020 at 04:11 PM

    Hello Phyllis,

    Great to hear that you are able to reset your password.

    You may proceed in changing your account email address through the My Account Profile page:


    Click on the Edit button to change the email address on file. I hope this helps. Let us know if you need further assistance.