Lost access

I purchased a new MacBook and my passkeys didn't transfer. I used up all my login attempts trying to remember. I'm not getting the password reset to my email address. But I would also like to change the email address to this account as well. Any help?

Thanks!

Scratch that! User error on the email for forgotten password reset.

But I would still love to change the email on file. Will work on that if I can get back in.

Thanks!

Hello Phyllis,

Great to hear that you are able to reset your password.

You may proceed in changing your account email address through the My Account Profile page:

Click on the Edit button to change the email address on file. I hope this helps. Let us know if you need further assistance.