Reached upload limit - how to clear?

  • shivantikajain
    Asked on December 30, 2020 at 1:45 PM

    Hello,

    I have a free JotForm account and I just received an email saying that I have reached my upload space limit. I was wondering if there's a way in which I can delete the existing uploads to free up the space so that I don't have to upgrade my account?

    Let me know, thanks!


    Jotform Thread 2793263 Screenshot
  • John Support Team Lead
    Replied on December 30, 2020 at 4:34 PM

    You would need to delete the submissions with file attachments in them.

    1609363886 5fecf1ae76b9a  Screenshot 10

    Then purged the deleted submissions in the TRASHED ENTRIES:

    1609363945 5fecf1e96370e  Screenshot 21

    Doing so will clear the upload space allocation of the account.

    However, please note that purging submissions will permanently remove them from our servers and there'll be no way to retrieve them in case necessary. So I would suggest backing up your form data first by downloading them. Here's a guide on how-to-export-all-of-your-data-at-once