Reached upload limit - how to clear?

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    shivantikajain
    Asked on December 30, 2020 at 01:45 PM

    Hello,

    I have a free Jotform account and I just received an email saying that I have reached my upload space limit. I was wondering if there's a way in which I can delete the existing uploads to free up the space so that I don't have to upgrade my account?

    Let me know, thanks!


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    JohnRex
    Answered on December 30, 2020 at 04:34 PM

    You would need to delete the submissions with file attachments in them.

    1609363886_5fecf1ae76b9a_

    Then purged the deleted submissions in the TRASHED ENTRIES:

    1609363945_5fecf1e96370e_

    Doing so will clear the upload space allocation of the account.

    However, please note that purging submissions will permanently remove them from our servers and there'll be no way to retrieve them in case necessary. So I would suggest backing up your form data first by downloading them. Here's a guide on how-to-export-all-of-your-data-at-once