I Cant Revert my Form to its old Format

  • Profile Image
    lushbromley
    Asked on December 30, 2020 at 01:55 PM

    Heya Jotform Support Team!

    Hope you are all well.

    I have experienced a small glitch in my jotform today where suddenly I have lost all my product lists and the formating is all chaotic.
    When looking at reverting it to its previous edits I can see in the revision history viewer how my form used to look. However, when clicking revert - nothing changes.

    Is there anything you can do to help me? I've attached a screenshot of the console view and the link to my form.
    https://form.jotform.com/203574297381361

    All good things
    Vincent

  • Profile Image
    EltonCris
    Answered on December 30, 2020 at 04:45 PM

    You can try the other method outside the form, it's called Revision History. Here's how: https://www.jotform.com/help/294-how-to-view-form-revision-history#method2

    If you also like a better layout for your products, you could try our new theme instead. If you want to switch, just click the Switch to the New Theme button found on the top right corner of the page.

    12312020_DgZo8HLtEv.png

    Or you can select the new Default Theme in the Themes section.

    12312020_ybUKWHraeo.png

    Let us know how it goes. Thanks!

  • Profile Image
    lushbromley
    Answered on December 31, 2020 at 03:27 AM

    Hey again,

    I tried reverting using Revision history method you mentioned and it still fails to revert back to the correct form layout.

    Is there anyway you can do it your side?

    Below is a screenshot of the date and time I would like it to be reverted back to. When clicking revert it says "complete" but then the "current sheet" is not displaying the right form layout.

    All good things
    Vincent

    1609403117_5fed8aed5b9b5_Screenshot 2020

  • Profile Image
    Vick_W
    Answered on December 31, 2020 at 05:31 AM

    Hi there,

    Let me escalate this to the backend team. We can not provide an ETA on this right now but as soon as an update is available we will inform you here.

    Thanks