cancel and downgrade to free

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    cwparys
    Asked on December 30, 2020 at 01:56 PM

    Good morning,

    I decreased my membership to the free tier today but it looks like there was a charge that attempted on an expired card. Is it possible to have this charge removed from my account as I reduced my membership to the free tier today?


    Thank you,

    Corey W. Parys

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    JohnRex
    Answered on December 30, 2020 at 05:07 PM

    Hello Corey - I can see that you already canceled the autorenewal today. Your account will remain on Bronze until January 1st, 2020. It will no longer be renewed after the said date and will be downgraded to the FREE plan automatically.