Having issue while integrating PayPal with HIPAA compliant jotform

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    Alex Brown 
    Asked on December 30, 2020 at 04:02 PM

    Hi there,
    I am a web developer and contacting you on behalf of my client. His business is EutheraOnline. I created his website and it's live now on www.eutheraonline.com. He is trying to integrate his PayPal account with your HIPAA compliant jotform that he has an account with you.
    Please check the attached screenshots to view the error and let me know the reason of error plus solution as it's important and urgent.

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    Jed_C
    Answered on December 30, 2020 at 08:10 PM

    Your screenshot doesn't show any error, I'm only seeing that the PayPal is successfully integrated. You probably uploaded a different image, can you please attach the image that shows the error so we can check?

    Also, just want to confirm that this is the form https://www.jotform.com/form/203575874399069 in question?

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    Alex Brown 
    Answered on December 31, 2020 at 07:55 AM
    I am sorry for attaching the wrong screenshot before. Please check the attached screenshot to see the error.

    ...
  • Profile Image
    Alex Brown 
    Answered on December 31, 2020 at 07:59 AM

    I am sorry for the wrong screenshot before. Please check the on I just attached.

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    Alex Brown 
    Answered on December 31, 2020 at 08:01 AM

    Please check this screenshot1609419682_5fedcba299915_93578735-6AC7-4.

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    roneet
    Answered on December 31, 2020 at 08:24 AM

    The PayPal integration is not yet connected to the form:

    1609420830_5fedd01e029f1_

    Have you verified the PayPal email address?

    Note that the Paypal checkout integration requires a Premier or Business type Paypal account. If you have not upgraded your Paypal account yet, I'd suggest reaching Paypal and ask them for the upgrade.

    Please try to connect to the integration and once done it is connected click on the Save button at the bottom:

    1609421045_5fedd0f52dbb7_

    Thanks.