Having issue while integrating PayPal with HIPAA compliant jotform

  • Alex Brown
    Asked on December 30, 2020 at 4:02 PM

    Hi there,
    I am a web developer and contacting you on behalf of my client. His business is EutheraOnline. I created his website and it's live now on www.eutheraonline.com. He is trying to integrate his PayPal account with your HIPAA compliant jotform that he has an account with you.
    Please check the attached screenshots to view the error and let me know the reason of error plus solution as it's important and urgent.

    Jotform Thread 2793494 Screenshot
  • Jed_C
    Replied on December 30, 2020 at 8:10 PM

    Your screenshot doesn't show any error, I'm only seeing that the PayPal is successfully integrated. You probably uploaded a different image, can you please attach the image that shows the error so we can check?

    Also, just want to confirm that this is the form https://www.jotform.com/form/203575874399069 in question?

  • Alex Brown
    Replied on December 31, 2020 at 7:55 AM
    I am sorry for attaching the wrong screenshot before. Please check the attached screenshot to see the error.

    ...
  • Alex Brown
    Replied on December 31, 2020 at 7:59 AM

    I am sorry for the wrong screenshot before. Please check the on I just attached.

  • Alex Brown
    Replied on December 31, 2020 at 8:01 AM

    Please check this screenshot1609419682 5fedcba299915 93578735 6AC7 4 Screenshot 10.

  • roneet
    Replied on December 31, 2020 at 8:24 AM

    The PayPal integration is not yet connected to the form:

    1609420830 5fedd01e029f1  Screenshot 10

    Have you verified the PayPal email address?

    Note that the Paypal checkout integration requires a Premier or Business type Paypal account. If you have not upgraded your Paypal account yet, I'd suggest reaching Paypal and ask them for the upgrade.

    Please try to connect to the integration and once done it is connected click on the Save button at the bottom:

    1609421045 5fedd0f52dbb7  Screenshot 21

    Thanks.