What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am not tech savvy at all, I hired a web designer to create our website, www.swsedan.net, he used JotForm for our reservation page.

    Asked by Jeffrey Goldin on October 15, 2013 at 10:31 AM

    The problem is that emails (reservations requests) are only going to JotForm and nothing forwarded to our email.  It was working for a couple of days but not now.  PLEASE HELP.

    602-481-0894 is my phone number, thanks.

    Page URL:
    www.swsedan.net

    JotForm create www Emails email problem
  • Profile Image
    JotForm Support

    Answered by ardy0689 on October 15, 2013 at 10:59 AM

    Hello, I have checked your reservation form and everything seems to be in proper settings. This should work without any problems. I also did check if your email address is in our bounce list but it came up clean and not listed there

     

    Please add our email addresses to your contact list or address book for both of the webmail and if you are using a desktop email client such as Microsoft Outlook or Mozilla Thunderbird, make sure you add them there as well:

    Noreply@JotForm.com
    Noreply@FormResponse.com

     

    If the above suggestion does not work, you may also whitelist our mailing servers

    ·        jotform.com
    ·        email.amazonses.com
    ·        amazonses.com
    ·        jotform.co
    ·        secure.jotform.co
    ·        s3.amazonaws.com 
    ·        static-interlogyllc.netdna-ssl.com

     

    For more information please refer to the following guides:

    How to setup email alerts to avoid email bouncing related issues
    Whitelisting JotMails IP addresses