jotform to monday number field not working

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    dberens
    Asked on December 30, 2020 at 07:13 PM

    Hello, I am using the monday.com integration to create a new item. My target field is a number column and I am trying to auto-fill from a number field. It sets up the integration (green checkmark) but when I create the item, this information does not transfer over. Am I doing something wrong?

    thank you.


  • Profile Image
    Zahra_S
    Answered on December 30, 2020 at 11:31 PM

    Hi there!

    We apologize for the inconvenience.

    By number field, do you mean Date field or Hours field?

    According to my information, the following fields works with Monday Integration:

    1609388967_5fed53a74f349_

    Reference: https://support.monday.com/hc/en-us/articles/360010359739-JotForm-Integration

    I checked your integration details, and it looks like the Hours field isn't connected.

    1609388792_5fed52f853965_

    Click on ADD NEW FIELD to link the Hours field.

    Please let us know if you need further assistance.

  • Profile Image
    dberens
    Answered on December 31, 2020 at 12:23 AM

    Yes, I am talking about the 1. Hours field. I must have deleted the connection since reaching out to you, but it is connected now with a numbers column in my Monday board and it is still not transferring over. Project name and date are working.

  • Profile Image
    Gaetan_B
    Answered on December 31, 2020 at 03:15 AM

    Hello,

    Thank you for reaching out.


    I have made a clone of your form and integrated it with my Monday account and the hours were sent successfully over.

    1609402497_5fed8881ae1bf_


    Could you remove the integration and add it again, maybe the mapping didn't register properly?


    Should you have any further inquiries, do not hesitate to reply to this thread

  • Profile Image
    dberens
    Answered on December 31, 2020 at 01:33 PM
    Thank you so much! We resolved this issue based on your feedback.
    We are
    however running into another issue. We have an automation set up on the
    Monday.com side that works based off of the "Description of Work" dropdown.
    It is supposed to populate a status column in Monday.com. Do you know if
    automations work based off data imported from your forms? Do we need to
    contact Monday.com directly?

    Thanks again,
    David Berens
    Owner | ReFind Kitchens
    Lic. #1057818
    858.247.2737
    refindkitchens.com
    ...
  • Profile Image
    VincentJay
    Answered on December 31, 2020 at 08:36 PM

    To avoid confusion, I moved your new question/issue to a new ticket. Please check my reply on this page: https://www.jotform.com/answers/2795201

    Thank you!