How do I access the information from forms that were accidentally submitted encrypted?

  • Profile Image
    Oaks
    Asked on December 30, 2020 at 09:09 PM


  • Profile Image
    Kenneth_C
    Answered on December 31, 2020 at 01:07 AM

    Thank you for reaching support,

    Please note that upon enabling form encryption, you will be given a private key which will be used to decrypt submission data, you will need that key to be able to read the data otherwise, it will remain encrypted.

    And unfortunately, if you decide to disable the encryption, the submissions made during the encryption enabled will still need the private key.

    Here is the related guide: https://www.jotform.com/help/344-encrypted-forms-and-how-to-use-them

    Let us know if you have any further questions.

    Best.