One particular form shows "Form over quota!"

  • Profile Image
    thejackswild79
    Asked on December 30, 2020 at 10:58 PM

    I am receiving message from clients that they are unable to pay or submit data via this form.


    https://form.jotform.com/200814923014041


    My payment Quota says 42/1000 and my submission quota is well below that. This started when my account was downgraded on error on the 28th.

    How can we resolve this before I lose additional business?

  • Profile Image
    Ariel_P
    Answered on December 31, 2020 at 02:31 AM

    Hi,

    We apologize for the inconvenience.

    Let me forward this to our backend team so that they can check. We will notify you once we have an update on this.

    We appreciate your patience.

    For the meantime, try cloning the form, see if the issue persists.

    Related Guide: How to Clone an Existing Form From a URL.


  • Profile Image
    thejackswild79
    Answered on December 31, 2020 at 10:33 AM
    Cloning worked. I am assuming I now need to clone every single payment
    form?
    ...
  • Profile Image
    roneet
    Answered on December 31, 2020 at 12:35 PM

    Your form is active now. Please test your other payment forms.

    Let us know how it goes.

    Thanks.