Receiving error message: Authentication/Authorization Failed You do not have permissions to make this API call

  • Traycee
    Asked on December 31, 2020 at 11:49 AM
    I had posted this form, "Support Your Local First Responders" and when our members filled out the form and submitted it, it came back with this error message 'Authentication/Authorization Failed

    You do not have permissions to make this API call

    Please advise!
    Traycee

    Jotform Thread 2794788 Screenshot
    Page URL: https://form.jotform.com/203296949130156
  • Ahmed_S
    Replied on December 31, 2020 at 4:08 PM

    I've checked your form and found that you didn't complete your PayPal Pro setup, you still need to fill in API Username, Password & Signature.

    1609448389 5fee3bc522eef 2 Screenshot 10

    1609448417 5fee3be10a456 1 Screenshot 21

    Please check this guide for more details regarding PayPal Pro integration with your form:

    https://www.jotform.com/help/458-how-to-integrate-form-with-paypal-pro

    If you think that PayPal Pro is not the best option for your payment, I suggest you check this guide which shall help you find the suitable payment gateway for you.

    https://www.jotform.com/help/323-mastering-payment-form-integrations-with-jotform

    Let us know if you need any further assistance.