Need to put my account under my business name

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    Carolyn Brosman 
    Asked on December 31, 2020 at 04:41 PM

    I would like to have my business own my account forms and be the payee.

    How do I go about this? By the way I also need to be able to get into that account to create and edit forms...I just don't have to pay for it.

  • Profile Image
    roneet
    Answered on December 31, 2020 at 11:08 PM

    I can see that you are paying your monthly subscription through PayPal.

    Your PayPal subscription is tied to your current username so it needs to be cancelled before changing the username.

    Please cancel your subscription to downgrade your account to Free so that we can change your username.

    Guide:  https://www.jotform.com/help/336-How-Can-I-Cancel-My-PayPal-Subscription

    You can then upgrade the account again once we change the username.

    Guide: https://www.jotform.com/help/331-How-to-Upgrade-My-Account 

    Please note that if you had custom URLs, they will no longer work now that the username has been changed. So you will have to create them again.

    Guide: https://www.jotform.com/help/261-How-to-Create-a-Custom-URL-of-a-Form

    Are you unable to login into your account or edit the forms?

    Thanks.