HIPAA: Unable to download fillable PDF form

  • brachvogel
    Asked on January 2, 2021 at 7:58 PM

    Hi,

    I am trying to download a fillable pdf but this specific form is not downloading.

    I'm trying it form the "more" menu- Publish Form- PDF- Downloand PDF.

    Please advise

    thank you

  • Kenneth JotForm Support
    Replied on January 2, 2021 at 11:44 PM

    Thank you for reaching support,

    Can you please "Untick" this option in your SETTINGS:

    1609648888 5ff14af8293ce f1 Screenshot 10

    Let us know how it goes.

    Best.

  • brachvogel
    Replied on January 3, 2021 at 10:39 AM

    Hi,

    It has been unselected.1609688341 5ff1e5154fe5d Screen Shot 202 Screenshot 10

  • John Support Team Lead
    Replied on January 3, 2021 at 1:50 PM

    This is due to the HIPAA-compliance enabled for the account. It seems that the fillable PDF forms are not HIPAA compliant and so isn't supported yet.

    Please allow us some time to check with our backend team for more information in this regard. We'll let you know once we have any news.

  • brachvogel
    Replied on January 3, 2021 at 2:25 PM

    Interesting. I have dowloaded other PDF forms on our account without any problems (all HIPAA compliance enable)


  • John Support Team Lead
    Replied on January 3, 2021 at 3:29 PM

    I understand. This doesn't seem to work at the moment, so I have escalated this to our developers for confirmation.

    I tried it again on my test HIPAA form and still able to replicate it. Submit buttons are not being added to the PDF form as well.

    We'll let you know here once we received an update from our developers.

  • brachvogel
    Replied on February 21, 2021 at 7:20 PM

    Hi,
    I am following up on this ticket from January. We need to download this to PDF forms, it's still not working.
    Please advise ASAP.


    Thank you.

  • brachvogel
    Replied on February 21, 2021 at 7:45 PM


    Additionally, this form New Patient Intake seems the only one we are able to download to PDF. however once downloaded it's all misaligned and not effective to use. Please see pictures:1613954719 6032fe9f91444 Screen Shot 202 Screenshot 101613954718 6032fe9ec3be6 Screen Shot 202 Screenshot 211613954718 6032fe9ea2bd0 Screen Shot 202 Screenshot 32


  • Rehan Support Team Lead
    Replied on February 22, 2021 at 2:24 AM

    Greetings,

    I'm sending a request to the backend team to check the status of this escalation. We will inform you here as soon as we get their response.

    For the two new issues you've reported I've created two new tickets. You'll receive our response on the following links shortly.

    https://www.jotform.com/answers/2914122

    https://www.jotform.com/answers/2914123

    Thanks

  • burak JotForm Developer
    Replied on December 28, 2022 at 12:37 PM

    Hello,

    Sorry for the inconvenience we've caused.

    There was an issue on HIPAA accounts that prevents to download fillable PDFs. This issue is resolved now. You should be able to download your fillable PDFs without any problem.

    Please let us know if you need further assistance.