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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Bug: Stripe not working. "You must supply a valid card" error

    Asked by bjallen13 on October 16, 2013 at 01:46 PM

    I keep getting an error that I need to put in a valid card.  I have used the recommended stripe test card number and valid cards I own as well but keep getting this error on any stripe subscription form.

    I have deleted the form cache in my JotForm account, deleted and reset the API Keys in my stripe account along with disconnected and reconnected the jotform integration from within my stripe account.

    This was working fine yesterday but now I am having issues.  I added a different stripe account than the one I was using yesterday and I don't know if that is messing things up.  I thought deleting the cache and resetting the API (test Secret Key and Test Publishable Key would work along with deleting all of the test data I had in Stripe)


    Any help would be greatly appreciated!

    Thanks!

    Bj 

    Page URL:
    http://www.altituderealtygroup.com/join-us.html

    Screenshot
    JotForm Stripe credit card integration
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    JotForm Support

    Answered by ardy0689 on October 16, 2013 at 03:37 PM

    Hello BJ, we apologize for this invonvenience. I have cloned your form and did the same tests. Unfortunately, it is returning the same error on my end no matter what card number or test cards I put.

    I will escalate this to our development team so that they can further look into it. They will update you on this post for any progress in this issue. Thanks

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    JotForm Support

    Answered by kenneth on October 17, 2013 at 05:36 AM
    We are very sorry for the inconveniences that have caused you.
    We did escalated the problem and we already fixed it. Sorry that it takes time to fixed.
    Its a server glitch that made the stripe functionality to halt.
    Please confirm if this already working from your side, and if the problem still persist let us know to further assist you. 
    Thank you,
    Kenneth