What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Stripe Issue: You must either supply a card or customer id?

    Asked by GAIS on October 16, 2013 at 02:09 PM

    I have the following issues after someone has paid: Thanks for your help!




    Page URL:

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    JotForm Support

    Answered by Mike_T on October 16, 2013 at 03:16 PM

    Thank you for contacting us.

    It looks like that the form is not connected with the Stripe. Please open your form in editor, go to the Integration Wizard, and connect the form with your Stripe account.

    Then, re-check the form.

    Please feel free to contact us if you need any further assistance.

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    JotForm Support

    Answered by kenneth on October 17, 2013 at 05:39 AM
    We are very sorry for the inconveniences that have caused you.
    We did escalated the problem and we already fixed it. Sorry that it takes time to fixed.
    Its a server glitch that made the stripe functionality to halt.
    Please confirm if this already working from your side, and if the problem still persist let us know to further assist you. 
    Thank you,