- GAISAsked on October 16, 2013 at 02:09 PM
I have the following issues after someone has paid: Thanks for your help!Page URL:
- JotForm SupportMike_TAnswered on October 16, 2013 at 03:16 PM
Thank you for contacting us.
It looks like that the form is not connected with the Stripe. Please open your form in editor, go to the Integration Wizard, and connect the form with your Stripe account.
Then, re-check the form.
Please feel free to contact us if you need any further assistance.
- JotForm SupportkennethAnswered on October 17, 2013 at 05:39 AMWe are very sorry for the inconveniences that have caused you.We did escalated the problem and we already fixed it. Sorry that it takes time to fixed.Its a server glitch that made the stripe functionality to halt.Please confirm if this already working from your side, and if the problem still persist let us know to further assist you.Thank you,