What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How do I change email address(es) to whom a form is sent when submitted?

    Asked by cricketsports on October 16, 2013 at 03:21 PM

    Currently forms are sent to an old email address that is auto-forwarded to me.  I have just changed the account email to mine (sales@csportsnet.com) and want to make sure all submitted forms come to that address along with another.  Is this automatically updated or how do I assign emails to the submit button?

  • Profile Image
    JotForm Support

    Answered by ardy0689 on October 16, 2013 at 04:00 PM

    Hello, changing your email address from your account setting will not change the email address for your notifications. They are not related.

    In order to change the receiving email on all your submitted forms, please do the following:

    1. Select your form and edit it.

    2. From the Forms Editor, click Setup & Embed

    3. Click Email Alerts

    4. Choose the Notification name you want to edit

    5. Click Reply-To and Recipient Settings button


    6. You can start changing the Recipient Email just like the image below:


    For further reference, please read this user guide:

    Setting Up Email Notifications

    How to Setup Email Alerts to Avoid Email Bouncing Related Issues