What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Stripe Error: You must supply a valid card

    Asked by kingdomunion on October 16, 2013 at 05:07 PM
    This is the error that I receive when using my Stripe form through JotForm. It works well under the "test" . . . Oops!
    You must supply a valid card
    Oops!
    You must supply a valid card
    Details: File: /www/v3/builds/d5668d3e24de9adf3742e2122e1032a82fae44c7/lib/classes/Payments/Stripe/Stripe/ApiRequestor.php Line: 114
    Page URL:
    http://www.kingdomunion.org/online-giving/â

    Screenshot
    card JotForm style size font
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    JotForm Support

    Answered by ardy0689 on October 16, 2013 at 07:01 PM

    Hello, we apologize for this inconvenience, this is a glitch to the Stripe Field. I will escalate this on our development team. They will update you here once there are known progress. Thanks

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    Answered by kingdomunion on October 16, 2013 at 07:25 PM

    Thank you!

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    JotForm Support

    Answered by kenneth on October 17, 2013 at 05:36 AM
    We are very sorry for the inconveniences that have caused you.
    We did escalated the problem and we already fixed it. Sorry that it takes time to fixed.
    Its a server glitch that made the stripe functionality to halt.
    Please confirm if this already working from your side, and if the problem still persist let us know to further assist you. 
    Thank you,
    Kenneth 
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    Answered by kingdomunion on October 17, 2013 at 01:10 PM

    Hello Kenneth everything is working now. Thank you so much for your help!

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    JotForm Support

    Answered by ardy0689 on October 17, 2013 at 01:35 PM

    We are glad to hear your feedback that our Stripe Payment Integration is now working again. Feel free to post any future concerns here in our forum. Thanks