confirmation information is incorrect

  • Profile Image
    mitchellpta
    Asked on May 29, 2011 at 05:02 PM

    Hi,

     

    I cloned a form from last year, but then changed the dates. The confirmation email still shows the old dates and contact information. I really need that corrected. I have looked at it several times and tested it myself but I just received another submitter's confirmation that is incorrect. 

    Thanks for your help!

    Marianne

  • Profile Image
    abajan
    Answered on May 29, 2011 at 06:40 PM

    Hello Marianne

    Having just created a clone of your form and making a submission with all date boxes checked, the dates and times displayed in both notification and autoresponder messages matched those on the form: August 9th (8th grade) 8:00am-12:30pm and 12:30pm-4:00pm, and AUGUST 11th (7th grade) same times. Are those not the dates you wish to have displayed?

    If you are not getting the correct dates and contact information, please delete both the notification and autoresponder and replace them with new ones. Update the reply-to and recipient settings where necessary.

    Also, it might be a good idea to share http://www.jotform.com/form/11241548238 as the form's URL instead of http://form.jotform.com/form/11241548238

    Please let us know if these solutions helped and if we may assist you with anything else related to our forms.

    Thanks.


    ~ Wayne