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    Email notification showing fields that are not included in the form.

    Asked by palswebdesign on October 16, 2013 at 06:16 PM

    When form gets submitted and sent to email there are extra fields that shpw up in the email that you dont see on the original for itself

    First Name
    Last Name
    Gender
    Profile Picture
    Username
    E-mail
    About me
    Birthday
    Website
    Current location
    Screenshot
    email name table picture
  • Profile Image

    Answered by khrisell on October 16, 2013 at 07:59 PM

    Hello,  

    To be able to fix the problem on your Notification email. You need to remove the extrafield tags on your Notification template.

    1. Go to Setup & Embed

    2. Email Alerts

     

    As I can see, you have the problem with your 2 Notifications.

     

    To be able to fix the error, you need to delete the extra field that is not included in your form.

    This usually happen when you (add-delete-add) fields.

     

    When you're done, click Finish on the lower right.

     

    That would fix the issue you are currently having. Please do that on both notification settings you have on your form.

    However, we can fix it on your behalf if you want. But that would be the same steps that we are gonna do to fix it.

    I noticed that you have 2 email notification with the same settings under your form.

    You can also create one notification email with multiple emails on it. Just so you know. 

     

    Please let us know if you need further assistance. We're here to help.

    Thank you for using JotForm.