What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Bug: Stripe Credit Card Payment Errors. Will not accept credit card

    Asked by musicboxnw on October 16, 2013 at 07:21 PM

    Me and my customers are getting this error when trying to submit forms with payment:


    You must supply either a card or a customer id

    Details: File: /www/v3/builds/d5668d3e24de9adf3742e2122e1032a82fae44c7/lib/classes/Payments/Stripe/Stripe/ApiRequestor.php Line: 114


    But credit cards were entered... and not sure what it means by 'customer id'?

    Please advise! I can't seem to find out the problem...


    Thank you you so much!

    Vashti Fairbairn

    Page URL:

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    JotForm Support

    Answered by ardy0689 on October 16, 2013 at 08:02 PM

    Hello, we apologize for this inconvenience, unfortunately there is a problem with our Stripe Payment function.

    I will escalate this to our development team and they will update you with their progress as soon as they can. Thanks

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    Answered by musicboxnw on October 17, 2013 at 01:42 AM

    Cool, I'll wait to hear - thanks for the quick reply!

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    JotForm Support

    Answered by ashwin_d on October 17, 2013 at 02:34 AM

    Hello musicboxnw,

    Thank you for your patience.

    We will get back to you as soon as we have any update from our backend team.

    Thank you!

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    JotForm Support

    Answered by kenneth on October 18, 2013 at 01:25 AM

    We are very sorry for the inconveniences that have caused you.
    We did escalated the problem and we already fixed it. Sorry that it takes time to fixed.

    Its a server glitch that made the stripe functionality to halt.
    Please confirm if this already working from your side, and if the problem still persist let us know to further assist you. 

    Thank you,