What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Bug: Stripe Credit Card Payment Errors. Will not accept credit cardAsked by musicboxnw on October 16, 2013 at 07:21 PM
Me and my customers are getting this error when trying to submit forms with payment:
You must supply either a card or a customer id
Details: File: /www/v3/builds/d5668d3e24de9adf3742e2122e1032a82fae44c7/lib/classes/Payments/Stripe/Stripe/ApiRequestor.php Line: 114
But credit cards were entered... and not sure what it means by 'customer id'?
Please advise! I can't seem to find out the problem...
Thank you you so much!
problem Stripe not working Credit card
Hello, we apologize for this inconvenience, unfortunately there is a problem with our Stripe Payment function.
I will escalate this to our development team and they will update you with their progress as soon as they can. Thanks
Cool, I'll wait to hear - thanks for the quick reply!
Thank you for your patience.
We will get back to you as soon as we have any update from our backend team.
We are very sorry for the inconveniences that have caused you.
We did escalated the problem and we already fixed it. Sorry that it takes time to fixed.
Its a server glitch that made the stripe functionality to halt.
Please confirm if this already working from your side, and if the problem still persist let us know to further assist you.