What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Forms missing from forms list and no longer are on my web site? How can this happen? How would I know if I didn't happen to go to my site myself?

    Asked by MyPhotoShow123 on May 29, 2011 at 09:25 PM

    This is very bad. I may never have foud out if I hadn't gone to my own web site just to look.

    Page URL:

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    JotForm Support

    Answered by liyam on May 29, 2011 at 09:55 PM

    Hello MyPhotoshow123,

    Are you referrring on the contact us page of your website? I have checked the page and see the contact us form in it.  If this is not the form, can you give us the form ID of the said missing form?

    We'll wait for your response.


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    Answered by MyPhotoShow123 on May 30, 2011 at 08:13 PM
    See attached screen print. 2 of the forms in my form list used to work
    but do not work now.
    they are on web pages:


    What is going on?

    John Cassel

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    JotForm Support

    Answered by abajan on May 30, 2011 at 09:09 PM

    Hi John

    Something strange certainly seems to be going on here because both forms (http://www.jotform.com/form/11415648653 and http://www.jotform.com/form/11413008647) just have a blank light blue page devoid of any fields.

    We'll have to submit a ticket on the problem for you and hopefully get the forms restored ASAP.

    Our apologies for any inconvenience and embarrassment caused.

    ~ Wayne

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    JotForm Founder

    Answered by aytekin on May 31, 2011 at 03:26 AM

    We had a problem on Thursday and this probably the reasons for these forms to be broken. Unfortunately, you will need to re-create these forms. Sorry about that.