why is my form disabled

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    Andrew
    Asked on May 29, 2011 at 09:46 PM

    my business website was working great until today when this error messages showed up "jot form disabled" when my students try to register.  Who can fix it? 

     

    andrew tuomey

    acetheregents.com

  • Profile Image
    liyam
    Answered on May 29, 2011 at 10:10 PM

    Hello Andrew,

    We apologize for your inconvenience.

    I have checked your email address and I noticed that what you have is a guest account.  A guest account has a 10 limit submission every month and I'm assuming that it reached that number that's why your form got disabled.  To be able to have a 100-submission capacity per month, you should sign up with us and create your Free account.

    To create a free account, you can register by clicking the long orange button below the login fields.

    or the orange button on the left panel in your forms list page

    If you have other questions or concerns, please let us know.

    Thank you.

  • Profile Image
    Andrew
    Answered on May 30, 2011 at 01:25 PM

    ok, I think my web designer signed up for a free account because we may have exceeded 100 in the month of may.  I will upgrade to a pay account if that will fix my form today.  My web guys is out of town for the weekend.  How can I upgrade the account.  here is the webpage for it.

    http://www.acetheregents.com/registration.html

    my email is info@acetheregents.com

    thanks for your quick response

     

     

  • Profile Image
    NeilVicente
    Answered on May 30, 2011 at 04:58 PM

    Hi Andrew,

    The form that is in the page that you provided is under the account jay11284, therefore you would have to updgrade that account to be able to enjoy a higher submissions limit.

    If there is no way for you to access that account, you can just have the form imported onto your new account and have the new account upgraded. However, only the form will be imported and not the submission data that is tied to it. Also, you would need to re-embed the form in your webpage to reflect the new imported form that is under your account.

    Let me know if you have any other problems or if you need assistance regarding upgrading your account and importing the form. We look forward to your response. Thank you.


    Neil