What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am unable to access the form from a website.

    Asked by Miroslav on October 17, 2013 at 05:45 AM

    Hello! My name is Miroslav. Our user tried to fill out the application on your website, but his ip (109.254.49.9) was blocked (http://pumpshooter.com/bILVafQc).

    When this ip will be able to fill out an application? And what we must do for this?

    Username: offersvk.

    Screenshot
    name fill hello
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    Answered by khrisell on October 17, 2013 at 06:47 AM

    Hello,

    May I know the Website/Page of the form you are trying to fill-up?

    So that we could further checke and replicate the issue you are having.

    Thank you and I will wait for your response to assist you further.

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    Answered by Miroslav on October 17, 2013 at 09:24 AM
    Yes, of course! Page of the form: http://jotformeu.com/form/21652544125347.
    I’m waiting for your answer. Thank you!


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    JotForm Support

    Answered by ashwin_d on October 17, 2013 at 10:38 AM

    Hello Miroslav,

    I'm sorry for the trouble caused to you.

    I have now added your IP address 109.254.49.9 to white list. Please try to access the site.

    Do get back to us if the issue persists.

    Thank you!

  • Profile Image

    Answered by Miroslav on October 17, 2013 at 11:02 AM
    Hello! We will try to access the site in few hours/
    Thank you!

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    JotForm Support

    Answered by ardy0689 on October 17, 2013 at 12:33 PM

    Please do let us know if you are still having that issue on the IP address. Thanks