Why is form inbox not showing anything?

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    AgilityAssoc.Canada
    Asked on January 05, 2021 at 01:00 PM

    Re: Automatic Form Filling System (81925735759977)

    My inbox for 81925735759977 is not showing any submitted forms information. This was working until I made a number of edits and changed some field names. The table shows information but it was all over the place, not following the order I set the form to look like. It appears the tab order is all messed up. The email notifers are all messed up as well...

    Right now I have made all the fields hidden and added a link to a new form: 200066421993958.

    1. Is there any way to fix the tab order of the form?
    2. Have the inbox display the submissions correctly again?
    3. Have notifers tab order resolved or do I have to do this manually?

    Thank you, best Robert

  • Profile Image
    Welvin
    Answered on January 05, 2021 at 03:36 PM

    Well, I've verified your form fields and they're in the correct order. The fields are hidden from the View Settings, but I've displayed them back.

    1609878902_5ff4cd763f6a6_

    1609878928_5ff4cd9034211_

    Your form email templates are customized, they're correct as far as I could see it. Nothing has changed here as far as I can tell.

    Thanks

  • Profile Image
    AgilityAssoc.Canada
    Answered on January 06, 2021 at 10:06 AM

    Great!... Thank You I will have a look...

    About tab order, can it be modified on the form?

    Best, Robert

  • Profile Image
    Gustavo_H
    Answered on January 06, 2021 at 11:01 AM

    Hi, Robert. I hope you are having a great day!


    Are you saying that your table columns are not following the form questions order? Do you want to reorder your table columns to follow your form order? If yes, please, follow the instructions in the screencast below.

    Rearrange Table Columns

    If it is not what you need, please, provide us more details. Maybe a screenshot can help us to understand your needs.

    Complete guide 👉 how-to-post-screenshots-to-our-support-forum

    We will wait for your reply.


    Best regards, 😀✨


  • Profile Image
    AgilityAssoc.Canada
    Answered on January 06, 2021 at 11:58 AM

    Hi,

    Yes that was the case as well as some missing columns, which I added, then rearranged as you show. I noticed at times while moving columns some others bounced around as well and had to be rearranged again... I found this very annoying. I know this is a new tool and I have been using it for some time as I was part of a Bata group. It is an excellent app., although it may still need some tweaking.

    Best, Robert

  • Profile Image
    Welvin
    Answered on January 06, 2021 at 01:41 PM

    Would you mind letting us know which field is missing in the tables? Your form fields are there, just not ordered correctly. If you follow what my colleague did, you should be able to restore the original order. We can also do that if you wish.

    As for the issue when moving columns, I haven't experienced that yet. However, I can project that if a field has a lengthly label, you might experience it. Does it happen on all your browsers or just specific? I'm sorry to ask, but it could also be related to the browser.

    Thanks

  • Profile Image
    AgilityAssoc.Canada
    Answered on February 05, 2021 at 12:44 PM

    Hi,

    I hope you are all well... Sorry for the delay in getting back to you... I'm am very busy right and as this is of little concern to me, I would prefer you close this ticket.

    Many thanks, Robert

  • Profile Image
    Welvin
    Answered on February 05, 2021 at 01:48 PM

    We're good! Thank you for asking.

    No worries, but please contact us again if we can help in any way.

    Thanks