What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Server location and offline forms

    Asked by jamessteele on October 17, 2013 at 11:02 AM

    I'm a database manager for a charity based in the UK and these kinds of forms would be extremely useful for a number of problems we have but I just have a number of questions I hope you can help me with.

     

    1) Are your servers based in the US or do you have any based in EU? If we will be using forms to collect data to pass through to our database then we have to justify if the data leaves the EU. Are you part of the safe harbor scheme?

     

    2) Do you have an API? It would be useful to have a number of forms to collect data for a number of purposes if they could integrate straight into our CRM without the need for loading. Our CRM has webservices.

     

    3) Do you have an offline facility? i.e. forms created that can be used on an iPad with no internet connection and can download when in range of wi-fi.

     

    Many thanks

     

    James

    offline ipad crm integrate
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    JotForm Support

    Answered by guilledutra on October 17, 2013 at 12:45 PM

    Hi,

    I'm going to answer your questions in the same order as they were asked.

    1) Are your servers based in the US or do you have any based in EU? If we will be using forms to collect data to pass through to our database then we have to justify if the data leaves the EU. Are you part of the safe harbor scheme?

    We have servers based in EU, Germany to be more specific. I'm afraid that we are not part of the safe harbor scheme, there is an already tecket opened about this request http://www.jotform.com/answers/41639-Jotform-safe-harbor

    2) Do you have an API? It would be useful to have a number of forms to collect data for a number of purposes if they could integrate straight into our CRM without the need for loading. Our CRM has webservices.

    We have an API, please check this URL http://api.jotform.com/docs/  for more info. You can also connect your form with other systems by using webhooks http://www.jotform.com/help/245-How-to-Setup-Webhook-with-JotForm

    3) Do you have an offline facility? i.e. forms created that can be used on an iPad with no internet connection and can download when in range of wi-fi.

    I'm afraid that we don't have this  option at the moment

    Please let us know if you need more information about our services.

    Thanks

  • Profile Image

    Answered by FormTester on March 08, 2014 at 12:56 PM

    Hi,

    linked to jamessteele's first question (server location): Is it possible to have a form exclusively assigned to servers located in Germany (or in the EU)? Thanks!

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    Answered by Cesar on March 08, 2014 at 03:14 PM

    Form will be located to the EU servers if the form is created while being logged in on that location. In regards to making the form accessible only to Germany, you may need to implement a differnet method to block users from other regions through the website where the form would be embedded. 

    Thank you

    Related Article:
    How do I limit which countries can view my website  

  • Profile Image
    JotForm Support

    Answered by steve on April 07, 2015 at 03:58 PM

    Hello!

    Great news. We're now Safe Harbor certified. Please see our updated Privacy policy here.

    http://www.jotform.com/privacy/

    Do let us know if you have any questions!