What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    my form just deleted COMPLETELY. suppose to launch tomorrow

    Asked by catweldon on October 17, 2013 at 02:04 PM

    the form was saving and continued to save, but ultimately didn't. I left the page to send a support email, went back and it's not showing up. is this due to needing to pay now for service? if so, let me know asap. Catherine

  • Profile Image
    JotForm Support

    Answered by ardy0689 on October 17, 2013 at 02:40 PM

    Hello Catherine, I have cleared your form caches on our end. Please see if it is now showing on your end.

    I also would like point out that I have seen that you have overlimitted your Free account. Currently, free accounts have SSL submissions limit of 10 per month. However, from our system is indicating that you used 18 SSL submissions and tagged you as overlimit. This may prevent your forms that uses the SSL connection "https://secure" to show up on your embedded page.

    If you need further assistance, please let us know. Thanks