where is my account??

  • Profile Image
    landregsearches
    Asked on October 17, 2013 at 06:20 PM

    Hello,

     

    I have an account with you and this evening I have notived my forms are not showing on my site and when I try to log in it says my user name is not vaild, and when I click fotgot password and enter my email address is says no account found?

     

    my username is landregsearches@live.co.uk

     

    Regards

  • Profile Image
    guilledutra
    Answered on October 17, 2013 at 06:56 PM

    Hi,

    Your forms has been disabled because you reached the 100 submissions limit, along with the 10 payments limit, the limitations of the free  plan are 100 Monthly Submissions, 10 SSL Secure Submissions, 10 Receive Payments. If you need  increase your monthly submission limit please check our paid plans, https://www.jotform.com/pricing once you upgrade your forms will be available again, otherwise you will need to wait until the next month in order to get your free submissions limit counter reset.

    According to your username, I can  see that you are already logged in with your account, the email address used within your account is  landsearchservices@live.co.uk

    Thanks