What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    is there a site wide issue? Lag on saving; sometimes doesn't save.

    Asked by SuncoastCC on October 18, 2013 at 11:31 AM

    I'm having to keep redoing things on the form, cause' it gets STUCK saving and saving and saving... and I give up.

    Is there something going on with your site?

    AM FRUSTRATED!!!!  Have added a person THREE  times now, to notifications, but it will not save.

    site wide
  • Profile Image

    Answered by EliezerN on October 18, 2013 at 12:48 PM

    Thanks for contacting us.

    We have not experienced issues on our page recently. I are not experiencing problems with our Save function neither. It could be an issue from your side, so in order to resolve the issue I have cleared your forms caches and I would recommend you to do the same from your account, to know how to do it please follwo these steps: 

    1. While logged in your account click on the icon that seems a person.

    2. Choose Account option.

    3. Then select Settings tab from the left side menu.

    4. Click on Clear Cache button.

    Clearing your browser caches and cookies might help to resole the issue, too.

    I would also suggest you to clone your form which you are having issues with, then continue editing the cloned one. To know how to clone your form refer this guide: Form Cloning

    I hope this helps, however if you need further assistance, don't hesitate to contact us.

    Thanks