Integrate PayPal Personal with checkout buttons in the form

  • karl.rigby
    Asked on January 7, 2021 at 10:37 AM

    I have pretty much set up my form and am trying to integrate PayPal. it shows the product part of the element, but shows no option for check out, I would also like it to be linked so that when the PayPal payment is completed the form is submitted. help would be greatly appreacieated

  • John Support Team Lead
    Replied on January 7, 2021 at 11:43 AM

    Since you are using the PayPal Personal integration, the user will be redirected to the PayPal page after he clicks SUBMIT. And from there, he can complete the payment.

    GUIDE: difference-between-paypal-personal-and-paypal-business

    If the user abandoned the said PayPal page, the form will not be submitted, and the submission will be tagged as Incomplete. Here's how-to-view-incomplete-submissions-in-jotform-tables. Unfortunately, incomplete submissions can no longer be completed from your end. The user should re-submit the form to complete the payment. He may need to fill it out again.

    Now, if you plan to add a checkout button into the form itself, I would suggest using the PayPal Checkout or PayPal Business integration instead. However, this requires you to have an existing Paypal Business account.