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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why am I not receiving submission notifications?

    Asked by qburke on October 18, 2013 at 12:59 PM

    My form "QBP Contact Form 10-18-13" is not sending notifications that someone has submitted an inquiry. I did a few tests and the person filling out the form is getting their submission notification, but I am not getting the email letting me a submission has been sent.

    Email where the notification should be sent: quinn@quinnburkephoto.com

    Page URL:
    http://www.quinnburkephoto.com/contact/

    contact form email
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    JotForm Support

    Answered by ashwin_d on October 18, 2013 at 01:45 PM

    Hello qburke,

    I'm sorry for the trouble caused to you.

    Have you checked your spam folder already? Our email server log confirms that the notification emails are being sent to your email inbox. Please see the log here:

    /var/log/jotform/smtpEMAIL.log:[18/Oct/2013:13:03:46 -0400] NoUserName SendMail to qburke82@gmail.com from quinn@quinnburkephoto.com Last-Form-ID :  IP : 23.24.243.105 Form-ID: 32904656587870

    I have cleared your form cache and sent you a test submission. Could you please let us know if your received the email notification or not?

    Thank you!