Why am I not receiving submission notifications?

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    Asked on October 18, 2013 at 12:59 PM

    My form "QBP Contact Form 10-18-13" is not sending notifications that someone has submitted an inquiry. I did a few tests and the person filling out the form is getting their submission notification, but I am not getting the email letting me a submission has been sent.

    Email where the notification should be sent: quinn@quinnburkephoto.com

  • Profile Image
    Answered on October 18, 2013 at 01:45 PM

    Hello qburke,

    I'm sorry for the trouble caused to you.

    Have you checked your spam folder already? Our email server log confirms that the notification emails are being sent to your email inbox. Please see the log here:

    /var/log/jotform/smtpEMAIL.log:[18/Oct/2013:13:03:46 -0400] NoUserName SendMail to qburke82@gmail.com from quinn@quinnburkephoto.com Last-Form-ID :  IP : Form-ID: 32904656587870

    I have cleared your form cache and sent you a test submission. Could you please let us know if your received the email notification or not?

    Thank you!