What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    how can i do a refund with new receipt?

    Asked by kewkwaxawe on May 30, 2011 at 11:38 AM
    how can i do a refund with new receipt? and why do things stay in submission status for so long?

    This is a re-post of a comment on PayPal Forms

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    JotForm Founder

    Answered by aytekin on May 30, 2011 at 11:41 AM

    I was not able to find a payment for your account. Can you let me know the email used on your order so that I can find the order and refund it? 

    If someone completes the form but does not make the payment, it will stay in the Pending Submissions list. It is possible for someone to fill the form but not complete the payment.