What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why do the pictures that were uploaded come through?

    Asked by actionp on October 18, 2013 at 02:04 PM

    I uploaded a 7 kb picture a jpeg, it should have come through in the comformation email, but it did not. I wanto to know why this is?


    I have included a screenshot of th eimage not coming though in the email.

    Page URL:

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    JotForm Support

    Answered by ardy0689 on October 18, 2013 at 02:18 PM

    Hello the problem is that your notification template is not properly mapped into the upload field

    You may use one of the following code to map your upload field

    Gives you the actual image {IMG:uploadSponsors11}

    Gives you an image link {uploadSponsors11}


    The "GOTR ORDER RECEIVED" template is working fine on its own. If you need further help, please do not hesitate to ask. Thanks