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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I configure my notifications correctly to receive an email when someone fills out a form?

    Asked by jimzuckerman on October 18, 2013 at 02:31 PM

    I see this instruction on your website, but forgive me, it's not clear.  When I get to the sender and recipient

    details, how can fill out the sender's email?  I don't know what it will be?  And what is 'reply to email'? 


    Can you make this clear, please?

    Jim Zuckerman


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    Answered by EliezerN on October 18, 2013 at 03:40 PM

    Thanks for contacting us.

    Please check the next explanation about the email settings in the notifications of your forms:

    1. Sender Name: Choose the Name field of your form. That is the field where your form user enters his/her name:

    2. Sender Email: You can choose our noreply@ default emails or you can setup your own custom sender emails by usig any of this methods: 

    Send form emails using your own SMTP server,

    How to use Mandrill to Send Emails From Your Own Email Address

    How to add a sender address to an email alert

    The Sender Email is the From Email address where the notification email come from. The notification email is  the one you receive in your inbox when a user has submitted your form: 

    3. Reply-to email: Choose the Email field of your form. That is the field where your form users enter their email address and the one you will reply to if necessary:

    4. The Recipient Email: You need to enter your own email where you want to receive the notification email whenever a user submits your form.

    After that you just need to click on Finish and save your form.

    I hope this helps you to understand better the way the email alerts works, however, feel free to contact us if you need further assistance or kindly open a new thread to make unrelated questions.

    Thanks for using Jotform.