What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Stopped Receiving Emails

    Asked by midcoastvb on October 18, 2013 at 02:47 PM

    Hi - FIRST - Jotforms is awesome, Thank You!  We recently stopped receiving emails

    when player registered from our site www.MidCoastVB.com

    I read your Support FAQ and did check the email alerts - the TEST EMAIL does work for both; just not the

    actual player registration.  (oh, and I checked SPAM - not there either).   Hmmmmm

    BOTH Clinic and Tryout Forms: 

    (1) http://form.jotform.us/form/32634527280150


    (2) http://form.jotform.us/form/32302894967161


    THANKS A BUNCH!  Kathy

    PS - we do plan to upgrade soon, but just want to make sure the forms are working with submissions. 

    Page URL:

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    JotForm Support

    Answered by ardy0689 on October 18, 2013 at 03:06 PM

    Hello I have reviewed your form on the webpage. I corrected your Sender Name" on your notification it should not be left blank.


    I have cleared your forms' caches from end.

     Alternitvely, you may want to add our email addresses to your email contact list or address book:



    For further reference, please review these guides:

    How to setup email alerts to prevent email bouncing related issues
    Whitelisting JotMails IP addresses

    Please see if it is working now with the above solutions. Thanks