Stopped Receiving Emails

  • Profile Image
    midcoastvb
    Asked on October 18, 2013 at 02:47 PM

    Hi - FIRST - Jotforms is awesome, Thank You!  We recently stopped receiving emails

    when player registered from our site www.MidCoastVB.com

    I read your Support FAQ and did check the email alerts - the TEST EMAIL does work for both; just not the

    actual player registration.  (oh, and I checked SPAM - not there either).   Hmmmmm

    BOTH Clinic and Tryout Forms: 

    (1) http://form.jotform.us/form/32634527280150

    and

    (2) http://form.jotform.us/form/32302894967161

     

    THANKS A BUNCH!  Kathy

    PS - we do plan to upgrade soon, but just want to make sure the forms are working with submissions. 

  • Profile Image
    ardy0689
    Answered on October 18, 2013 at 03:06 PM

    Hello I have reviewed your form on the webpage. I corrected your Sender Name" on your notification it should not be left blank.

     

    I have cleared your forms' caches from end.

     Alternitvely, you may want to add our email addresses to your email contact list or address book:

    Noreply@JotForm.com
    Noreply@FormResponse.com

     

    For further reference, please review these guides:

    How to setup email alerts to prevent email bouncing related issues
    Whitelisting JotMails IP addresses

    Please see if it is working now with the above solutions. Thanks