Unable to downgrade to Free membership.

  • ankliu
    Asked on January 8, 2021 at 5:55 AM

    I had a silver membership and was only able to downgrade to bronze or upgrade to Gold. How can I cancel my subscription? The business has closed and no longer needs this service.

    Thank you

  • Kenneth JotForm Support
    Replied on January 8, 2021 at 6:02 AM

    Thank you for reaching support,

    On your Billing page, are you not able to click on Downgrade corresponding to the STARTER/FREE status?

    1610103658 5ff83b6ae618c a1 Screenshot 10

    Please share with us a screenshot of what you are seeing so we can investigate further as we are unable to access your account due to HIPAA restrictions.

    Awaiting your response.

    Best.

  • ankliu
    Replied on January 8, 2021 at 10:33 AM
    no, only the upgrade to silver is highlighted. And there are no downgrade
    tabs at bottom of columns as you show. Please advise,
    Thanks
    Karen
    1610120011 5ff87b4b2c627 Screen Shot 202 Screenshot 10
    1610120011 5ff87b4bc5b2a Screen Shot 202 Screenshot 21
    ...
  • Zahra_S
    Replied on January 8, 2021 at 11:26 AM

    Hi there!

    Are you able to click on this Downgrade button?

    1610123169 5ff887a173702 downgrade free Screenshot 10

    Please let us know if it works. We are looking forward to your response.