Email Alert: General Questions

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    Asked on October 18, 2013 at 07:26 PM

    I asked a question about this earlier, but the answer didn't address my issue.  All I want is an email that tells me someone filled out a form.  According to the tutorial video, in the 'provide sender and recipient details' form, in the upper left corner there are 3 fields to be filled.  The video shows that I should choose these:

    1.  Name

    2.  Email

    3.  None

    You can see this from the attachment.  I can't choose 'email' or 'none'.  I have choices like ''.  Therefore, what should I put in these fields?  What options will give me a simple email from people who fill out my form.



  • Profile Image
    Answered on October 18, 2013 at 07:51 PM


    On the  Sender Name you should select the field on the form that shows the user's name. Do try not to leave this field blank, leaving this field blank can lead to not receiving the Email Alerts.

    The Sender Email  is the email account that will be used to push these email alerts to your Email Account. Choosing is a good choice, you can also use You can also use your own email address to send these out, but I would suggest to use one of the 2 emails suggested first.

    The Reply-To Email field is used to set the reply button on the email alert that will be pushed to your inbox to reply to the user's email that filled the form. This can be left as None if you wish.


    Hope this helps, if you need further assistance, do let us know. Thank you.

  • Profile Image
    Answered on October 18, 2013 at 08:28 PM

    Thank you, Caesar.  This makes it more clear.  But one more question. 

    What is the difference between and

    In both cases, I get the same email, I assume, so is there an advantage for one over the other?


  • Profile Image
    Answered on October 18, 2013 at 08:44 PM

    Hi Jim,

    Thanks for your reply.

    There's actually no technical difference from these emails. They are all served from Jotform. But as you can see both uses different domains, some users would not like to use branded emails with domain like the so we've added for them. You can pick any of these, they both work the same.