What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Missing info in email - but is in form?

    Asked by giggleboothphotos on October 18, 2013 at 07:52 PM

    Hi, I've set up a form but when it completed by someone it's missing out most of the info in the email that gets sent to me. The info is there when I print it from JotForms but not there in the email??

    email print
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    JotForm Support

    Answered by Welvin on October 18, 2013 at 08:02 PM

    You may have updated the form and forgot to check for the changes in your form notification email. Basically, the system would do the automatic update but there are times that you need to manually do it. The best way to fix this is to recreate your form notification. Steps below:

    1. Delete: How to Delete Notifications/Autoresponder

    2. Re-Create: Setting Up Email Notifications

    Thanks