Missing info in email - but is in form?

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    giggleboothphotos
    Asked on October 18, 2013 at 07:52 PM

    Hi, I've set up a form but when it completed by someone it's missing out most of the info in the email that gets sent to me. The info is there when I print it from JotForms but not there in the email??

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    Welvin
    Answered on October 18, 2013 at 08:02 PM

    You may have updated the form and forgot to check for the changes in your form notification email. Basically, the system would do the automatic update but there are times that you need to manually do it. The best way to fix this is to recreate your form notification. Steps below:

    1. Delete: How to Delete Notifications/Autoresponder

    2. Re-Create: Setting Up Email Notifications

    Thanks