I am unable to receive email notification.

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    hopefelix
    Asked on October 19, 2013 at 03:05 PM
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    khrisell
    Answered on October 19, 2013 at 03:39 PM

    Hello,

    I am having challenges understanding exactly what you are trying to achieve. Do you have more information or say an example or screenshot that can help me visualize or understand this issue better?

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    hopefelix
    Answered on October 19, 2013 at 03:40 PM
    I am not reciving my secure loan apps all of a sudden to my email
    Sent from my T-Mobile 4G LTE Device
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    khrisell
    Answered on October 19, 2013 at 03:55 PM

    Hello,

    As I understand, you are not receiving notification email of your form.

    As I have checked your email associated with your account. It is not in the bounce list.

    However, I can see several forms under your account. 

    May I know the form you are currently working on from where you are having issues with right now?

    So that I can investigate further and check what is causing the error.

    Thank you for raising your concern and I will wait for your response to assist you further.

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    hopefelix
    Answered on October 19, 2013 at 03:57 PM
    The secure loan application, one has 395 submissions
    Sent from my T-Mobile 4G LTE Device
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    khrisell
    Answered on October 19, 2013 at 04:07 PM

    Hello,

    As I have checked your email address that is set to be your recepient for that form, it is not in the bounce list and the email is working as I have checked from the email logs.

    Current Server: /var/log/jotform/amazonSES.log:[19/Oct/2013:15:45:23 -0400] 31787104298158 AmazonSES Sent email to hopefelix@earthlink.net - MessageID:00000141d2402bbe-301b3de0-8a6c-4706-b645-2d4a920a8fb2-000000 - RequestId:fe1bec88-38f6-11e3-8ed8-a18690fe9220
    Kindly check this guide:
    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues
    Have you checked your spam folder?
    Because, there are instances that some emails with similar contents may get tagged as spam by email service providers. If it is not there kindly let us know.
    Thank you for using JotFrom!