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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Hidden fields are visible in mobile device view

    Asked by paulalexanderbreen on October 20, 2013 at 05:32 AM

    Hi All

     

    I have a form uploaded that works perfectly for a PC or a lap top. The problem is thta when the form is viewed on an android or Apple device all the hidden fields are visible which makes the form unusable for the way it was designed.

     

    Have I done something wrong? This wouldnt be a problem but in most circumsatnces when the form goes live it will be completed in peoples properties using a mobile device and therefore wouldnt be any good.

     

    Any ideas?

     

    regards

     

    Paul

    different problem hidden Mobile Android
  • Profile Image
    JotForm Support

    Answered by jonathan on October 20, 2013 at 08:54 AM

    Hi Paul,

    Please tell us if the form http://www.jotformeu.com/form/32901835898366 is embedded on a website where we can check.

    So far I have tested using the direct URL http://www.jotformeu.com/form/32901835898366 of the form and was not able to reproduce the issue

     

    Thanks.

  • Profile Image

    Answered by paulalexanderbreen on October 20, 2013 at 09:20 AM
    Hi

    Have a look at www.ushare.me.uk on the test boiler application page

    It works fine from a pc but doesn't work with android or apple, it loses all
    the functionality that has been built into the form

    Regards

    Paul
  • Profile Image
    JotForm Support

    Answered by jonathan on October 20, 2013 at 09:33 AM

    Hi Paul,

    Can you please try re-embedding the form to your website http://www.ushare.me.uk/16.html using its Iframe code instead.

    Please use this guide -Getting-the-Form-iFrame-Code

    I am trying to establish if there could be a script conflict between the form and those scripts that existing in your website.

    Please inform us of the results.

    Thanks.

  • Profile Image

    Answered by paulalexanderbreen on October 20, 2013 at 09:47 AM
    Hi

    Thanks very much, it looks like that has fixed it!! I really like your
    personal service, it's very much appreciated.

    Kind regards

    Paul
  • Profile Image

    Answered by khrisell on October 20, 2013 at 10:11 AM

    Hello,

    In behalf of my Colleague Jonathan, you are most welcome! :)

    We are glad to be any help with your JotForm needs.

    Feel free to let us know if you need any assistance.

    We're here to help.

    Thank you for using JotForm.