What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why isn't my account upgraded?

    Asked by pbk on October 20, 2013 at 08:08 AM

    I already paid the upgrade fee of $9.95 and my account still hasn't been upgraded. please address this immediately. I am getting quite annoyed. 

    my account upgraded
  • Profile Image

    Answered by pbk on October 20, 2013 at 08:16 AM

    this is my account: http://form.jotform.me/form/32625041791451

    PLEASE ADDRESS THIS ASAP. 

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    JotForm Support

    Answered by EltonCris on October 20, 2013 at 09:18 AM

    Hi,

    Sorry but I cannot find any subscription records with your associated emails and account. Could you please provide to us the order reference number or the email address you used on the payment? 

    We'll await your reply. Thanks!

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    Answered by pbk on October 20, 2013 at 09:41 AM
    I used my paypal account to pay for it: c_kmbrly@yahoo.com
    Heres a shot of the paypal transaction from my account
    Sent from my iPhone
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    JotForm Support

    Answered by ardy0689 on October 20, 2013 at 10:47 AM

    Hello, upon checking your email address, we have confirmed that you have purchased Premium Monthly. We have already upgraded your current account from Free to Premium.

    If you need further help, please do not hesitate to ask for assistance. Thanks

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    Answered by pbk on October 20, 2013 at 09:13 PM
    Thank you!
    Sent from my iPhone
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    JotForm Support

    Answered by ashwin_d on October 20, 2013 at 10:26 PM

    Hello pbk,

    On behalf of my colleagues, you are welcome.

    Do get back to us if you have any questions.

    Thank you!