Why isn't my account upgraded?

  • Profile Image
    pbk
    Asked on October 20, 2013 at 08:08 AM

    I already paid the upgrade fee of $9.95 and my account still hasn't been upgraded. please address this immediately. I am getting quite annoyed. 

  • Profile Image
    pbk
    Answered on October 20, 2013 at 08:16 AM

    this is my account: http://form.jotform.me/form/32625041791451

    PLEASE ADDRESS THIS ASAP. 

  • Profile Image
    EltonCris
    Answered on October 20, 2013 at 09:18 AM

    Hi,

    Sorry but I cannot find any subscription records with your associated emails and account. Could you please provide to us the order reference number or the email address you used on the payment? 

    We'll await your reply. Thanks!

  • Profile Image
    pbk
    Answered on October 20, 2013 at 09:41 AM
    I used my paypal account to pay for it: c_kmbrly@yahoo.com
    Heres a shot of the paypal transaction from my account
    Sent from my iPhone
  • Profile Image
    ardy0689
    Answered on October 20, 2013 at 10:47 AM

    Hello, upon checking your email address, we have confirmed that you have purchased Premium Monthly. We have already upgraded your current account from Free to Premium.

    If you need further help, please do not hesitate to ask for assistance. Thanks

  • Profile Image
    pbk
    Answered on October 20, 2013 at 09:13 PM
    Thank you!
    Sent from my iPhone
  • Profile Image
    ashwin_d
    Answered on October 20, 2013 at 10:26 PM

    Hello pbk,

    On behalf of my colleagues, you are welcome.

    Do get back to us if you have any questions.

    Thank you!